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Locations

Bunyip

High Street Medical Centre, 17 High Street
Bunyip, VIC 3815

T 1800 639 523 T 1800 639 523

Fitzroy

Fitzroy Legal Service, Level 4, 126 Moor Street (access via courtyard)
Fitzroy, Victoria 3065

T 03 9355 4700 T 03 9355 4700

Frankston

Frankston Peninsula Community Legal Centre 441 Nepean Hwy
Frankston, Vic 3199

T 03 8781 9111 T 03 8781 9111

Greensborough

Diamond Valley Community Support Centre, Shop 378a, Level 3 Greensborough Plaza
Greensborough, Victoria 3088

T 03 9355 4700 T 03 9355 4700

Pakenham

Pakenham Springs Centre, 5 Livingstone Blvd
Pakenham, VIC 3810

T 03 8781 9111 T 03 8781 9111

Pakenham

Hollins Children Centre, 10 Atlantic Drive, Pakenham VIC 3810
Pakenham, VIC 3810

T 03 8781 9111 T 03 8781 9111

1800-639-523

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Workforce Development

Are you looking for a high quality training program for your staff team, group or department?

Would you like your team to develop and/or hone skills in leadership, mentoring, coaching, mediation, relationship management and resilience?

Better Place is a recognised leader in the delivery of professional training and development for professionals in a wide range of fields. Our highly experienced professionals work within a range of psychological and community support services. Our programs are highly customised and tailored to the needs of the client and their staff.

And because we have significant experience tailoring training to meet diverse workplace needs, we are able to create customised programs that meet the specific requirements of your organisation or group.

How we work with you

Better Place Australia will design and develop a program that aligns to your specific organisational goal using our existing expertise and already established content,

Our trainers will review any past learning and development, organisational information, templates, policies and procedures for program integration to customise a range of solutions for you.

We identify and meet your specific learning outcomes through the development of a deeper understanding of the skills and expectations of the business and the target audience. Based on your needs, we would also access real case studies and live business scenarios that can be used within the solution.

Better Service Delivery Approach

Better Place Australia’s client relationship model is underpinned by rigorous principles and standards that ensure you:

  Are listened to and receive prompt responses to enquiries

 Receive the best possible solution at a cost-effective rate

 Are kept informed throughout the duration of the customisation
program.

Our approach to quality client relationship is through the use of a centralised client management approach, providing you with:

 One dedicated account manager assigned as the first point of call for all client
enquiries and national activities

 One dedicated program manager to coordinate all administrative and logistical requirements and enquiries

 Expert facilitators to meet your specific needs.

 

Training Course Outline

The following is an outline of an indicative course outline that can be further tailored after consultations with you.

Program Overview

Training for staff includes 3 modules and will take a total of 2.0 hours. This will include:

  • Verbal presentation and discussion
  • Video presentation
  • Handouts
  • Role Plays
  • Sufficient time for questions and answers.

Module 1:  What is a vulnerable client (45 minutes)

This module will explore what makes a client venerable and how to identify a venerable client, including:

  • Who are they
  • What are the causes
  • When it occurs

 Module 2:  Identification of vulnerable clients (45 minutes)

This module will look at how to identify and respond to a vulnerable client, including:

  • How can vulnerable clients be identified early i.e. utilising a screening tool
  • How to screen clients
  • What are the signs/signals of vulnerability
  • What questions to ask
  • This may include role play

 Module 3:  Management of Referral Pathways  (30 minutes)

How to effectively manage referrals of vulnerable clients to appropriate support services including:

  • What do you do if you identify vulnerability
  • Referral Pathways

More information

Better Place workforce training can be conducted on-site within our modern training facility head office in Cheltenham, Melbourne, or at a venue of your choice anywhere in Victoria.

Training length is variable based on your needs. We can run anything from a lunchtime session to a seminar, workshop or ½, 1 or 2-day course.

Like to know more?

For further information or to discuss the training needs of your organisation or workplace, please contact us.

Phone 1800 639 523

Email training@betterplaceaustralia.com.au

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