Financial Counsellor

Location: Various Locations

• Various locations available: Chadstone/Cheltenham/Broadmeadows/Narre Warren
• Full time or part time (several positions available)
• Mix of both telephone and face to face helpline service delivery

Outstanding opportunity for an experienced Financial Counsellor to provide support to clients via the National Debt Helpline.

Better Place Australia (formerly Better Place Australia) has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 25 locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The role

Financial Counsellors in our National Debt Helpline team support clients to resolve or alleviate financial stress and to improve their ongoing financial capability and inclusion.  With a focus on telephone-based service delivery, the role will also incorporate face to face counselling.  Key work tasks include:

• Assessing a client’s financial situation to understand the extent of a person’s financial difficulties and to identify options to address these;
• Conduct interviews with clients over the phone and face to face to provide triage services as required;
• Book face to face appointments for clients and refer to other services including other Financial Counselling services where applicable;
• Advising clients on how to access a range of entitlements and resources to improve their ability to manage their financial affairs.

Required qualifications and experience

Prospective candidates must possess a Diploma of Community Services (Financial Counselling), have experience in assisting clients in financial crisis and hardship and be eligible for membership of the Financial and Consumer Rights Council.  Other essential criteria include the ability to think creatively and develop innovative solutions to issues as they arise, excellent communication skills, well developed interpersonal skills and the ability to rapidly build rapport with clients.  Previous experience as a Practitioner in a telephone-based role would be a distinct advantage.

Employee benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional paid annual leave (between Christmas and New Year)
• Annual leave loading of 17.5%
• An 11% superannuation contribution
• 12 weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.  As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexual orientation and family and caring responsibilities are valued.  We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Further information

Full time and part time roles are available.  Enquiries may directed to Ms Nicola Byrne – Regional Services Manager on 9556 5333.    

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate

Financial Counsellor

Location: Bendigo

• Bendigo location
• Dynamic not for profit organisation
• Established Financial Counselling team

Outstanding opportunity for an experienced Financial Counsellor to work as part of an integrated service model.

Better Place Australia (formerly Better Place Australia) has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 25 locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The role

Our Financial Counsellors support clients to resolve or alleviate financial stress and to improve their ongoing financial capability and inclusion.  Key work tasks include:

• Assisting clients to understand their consumer rights and advocate to creditors and service providers;
• Provide information about debt options for clients in financial hardship;
• Helping clients to access a range of entitlements and resources to improve their ability to manage their financial affairs in the future.

Required qualifications and experience

Prospective candidates must possess a Diploma of Community Services (Financial Counselling), have experience in assisting clients in financial crisis and hardship and be eligible for membership of the Financial and Consumer Rights Council.  Other essential criteria include the ability to think creatively and develop innovative solutions to issues as they arise, excellent communication skills, well developed interpersonal skills and the ability to rapidly build rapport with clients.

Employee benefits

 Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional paid annual leave (between Christmas and New Year)
• Annual leave loading of 17.5%
• An 11% superannuation contribution
• 12 weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.  As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexual orientation and family and caring responsibilities are valued.  We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Further information

This position is available on a full time basis at our co-location in Bendigo on a maximum term basis to conclude 31 December 2019.

Enquiries may directed to Ms Nicola Byrne – Regional Services Manager on 9556 5333.    

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate

Family Dispute Resolution Practitioner 

Location: Chadstone

• Convenient Chadstone office location (Oakleigh)
• Dynamic not for profit organisation
• Full time or part-time

Outstanding opportunity for an experienced Family Dispute Resolution Practitioner

Better Place Australia (formerly Better Place Australia) has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 25 locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The role

Applications are now invited for the position of Family Dispute Resolution Practitioner.  The appointee will be responsible for providing family dispute resolution services (mediation) with specific work tasks to include:

• Identifying problem-solving options and strategies and providing assistance in clarifying clients’ problems and disputes
• Assisting parents negotiate sustainable and workable parenting plans
• Assisting parents negotiate financial settlements when these present alongside parenting issues
• Providing assessment in relation to the provision of Certificates as required by Family Dispute Resolution Practitioner Regulations
• Facilitation of group programs where required.

Required qualifications and experience

Prospective candidates must be able to demonstrate registration as a Family Dispute Resolution Practitioner together with a proven ability to work within Family Law Act.  Knowledge of the effects of separation and divorce on families is essential as is an understanding of the concepts and philosophy of family dispute resolution including mediation.  Other essential criteria include the ability to think creatively and develop innovative solutions to issues as they arise, excellent communication skills, well developed interpersonal skills and the ability to rapidly build rapport with clients.

Employee benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional paid annual leave (between Christmas and New Year)
• Annual leave loading of 17.5%
• An 11% superannuation contribution
• Twelve weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.  As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexual orientation and family and caring responsibilities are valued.  We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Further information

This position is available on a full time basis and will require evening work one day per week currently on a Thursday.  Candidates who meet the above listed criteria and who are looking to work part time (0.8 FTE/4 days per week) are also encouraged to express interest.

Enquiries from prospective candidates may directed to Ms Mariela Villar – Regional Services Manager on 9564 6922.      

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate